In this Kartra step-by-step tutorial, I show you how to set up your helpdesk in Kartra so that you can start offering support to your visitors!
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Kartra makes setting up a professional help desk a breeze! In this Kartra tutorial for beginners, I show you how to:
• Use Kartra’s built-in help desk or embed your own
• Create a knowledge base (Wiki) to preempt support questions
• Set up seamless email support for customer convenience
• Add a help desk icon to your Kartra website
Simplify customer support and boost satisfaction with this Kartra tutorial.
▶️ Kartra Tutorial: Everything You Need to Know
🎬 Timestamps:
________________
0:00 – Introduction
0:27 – Creating and Naming Your Help Desk
1:25 – Designing Help Desk Appearance
2:54 – Adding Help Desk Departments
3:18 – Enabling Support Channels
4:22 – Setting Up Email Integration and Forwarding
7:11 – Adding a knowledge base/Wiki
10:42 – Configuring Billing Options
11:23 – Integrating Lead Capture
12:31 – Changing the Custom Help Desk Domain
13:48 – Testing the Help Desk
14:24 – Responding to Tickets in Kartra
18:37 – Help Desk Analytics
18:56 – Creating Canned Responses
19:40 – Adding Signatures
20:14 – Using Labels for Ticket Organization
22:18 – Integrating the Help Desk into Kartra Pages
23:59 – Conclusion
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